Delivery & Returns
Free Next Day Delivery
We can offer Free next day delivery on orders placed before 3pm and over £40 (exluding VAT) to UK mainland. Orders placed after 3pm will be sent out next working day. Next day deliveries are made Monday - Friday only, so orders placed Friday before 3pm will be delivered Monday orders placed after 3pm Friday and over the weekend will be delivered Tuesday.
You will be kept up to date with tracking information via email & SMS and be given a 2 hour window for delivery on your delivery day. Once you receive your 2 hour delivery window if you know you will be unavailable you will have the option to change your delivery day or your order will be left in your designated 'safe place' (if provided at checkout), if no one is around to sign for your order and no 'Safe Place' provided a calling card will be left, you will need to follow instructions to re-arrange delivery.
We can deliver smaller orders of less than £40 for a small delivery charge of £5.99 +vat, delivery typically 2-3 working days.
We are based in Stoke-on-Trent if you live in or near to the area or if you will be passing through you are more than welcome to collect your order from our warehouse. We are based just of the A500 in Longport, post code ST6 4NQ.
There is no charge for collections no matter the size of your order. We are open from 9 - 5 Monday - Friday.
If collecting please e-mail us with the day you will be calling and a rough estimate of the time and we will make sure your order is complete and ready for when you arrive.
We can offer international delivery, prices vary depending on destination, weight and size of orders. If you contact us with your order we will send you a delivery quote, if accepted we will then invoice you for your order + delivery. To receive a delivery quote please send your order to email@example.com
Delivery charges subject to VAT
Items may only be returned if the item purchased is defective. You will be offered a refund or a replacement item once the item has been returned. Items must be returned within 14 days. The item must be in its original unused condition as when left the warehouse. All returns made at the buyers cost. Shipping and handling charges are none refundable and the customer is responsible for any damage/loss. This does not affect your statutory rights.
Customers will be refunded by the payment method used on the original transaction.
Items cannot be returned if the item is open and has been tampered with/ items missing.
Please contact us if you have any questions regarding delivery or returns.